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Lessons we accidentally learned while running a design shop

A long long time ago, a potential client knocked on the door. That's how long ago it was; people still came by and knocked. When I opened the door he said, "I need to hire a designer. I'm a friend of...

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Ethics and paying rent

Inevitably, when I bring up the topic of designers working ethically, someone will reply with some flavor of "that's nice, but I have rent to pay." Feel free to substitute "rent" for student loans, childcare, medical costs and various other very real and very valid concerns.

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Ethics can't be a side hustle

In the last few months I've had a lot of designers ask me "Where can I do good work?"And they don't mean "good" as in quality. They mean good as in "on the side of the angels." They look at the world...

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10 things you need to learn in design school if you're tired of wasting your money

I hope everyone had a good summer. It's hard to believe it's over, yet here we are. Still feeling the summer breeze of warm ocean wind. Still smelling the sunscreen, the taste of cotton candy, the mind still wandering to that summer crush we'll never see again and sloppy awkward kisses under a summer moon.

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How to Pitch a Project

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Ethnography = Better Design

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Ignorance Beats Empathy

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How To Read a Client Email

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Math is not God: Do not fear, do not worship

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Designers are Boring

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Trust Nothing, Murder Most

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What’s the smartest piece of advice you ever got?

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What are conference organizers afraid of?

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In Praise of the AK-47

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Politeness Is a Lie