When we revamped the Inside Intercom blog, we wanted to provide readers with a truly editorial experience - something you would get from reading a high quality editorial publication, and not a run of the mill corporate blog. Key to that was working with a wide array of talented illustrators and artists from around the world to help bring our posts to life.

Bad design is everywhere, and its cost is much higher than we think. In this thought-provoking book, authors Jonathan Shariat and Cynthia Savard Saucier explain how poorly designed products can anger, sadden, exclude, and even kill people who use them. The designers responsible certainly didn't intend harm, so what can you do to avoid making similar mistakes?

People push past me as I exit the train at Shibuya station, and I start looking for the Hachiko statue. My friends told me to meet there before dinner, but ten minutes later I'm still lost. Thankfully once I slow down and look at my surroundings, I see guides all around me.

If you're in e-commerce, the way you lay out your products is a critical part of your customer experience. It's your digital shopfront. You need everything nicely on display in order to generate as many sales as possible, just like a regular store.

Methodology Carbon, Lightning, Clarity, Polaris, Plasma, Build. Am I describing names of SpaceX rockets, or corporate design systems? In today's software landscape, we're no longer limited to feelings of inadequacy from just perusing Dribbble. Now we can feel insecure because we've never created a design system even half as robust as the ones above.