Chatbots sure are popular, but how to they fare in terms of doing a good job?

It's late afternoon. For the last 2 hours you've been waiting in line at your local DMV. Such a simple thing as registering a car, but nobody gets it here. You'd expect to stop by and say "Hey, my name's Jack and I've just bought a new BMW. Thank you!

Another day at the office. It's getting close to lunch, but you feel like you haven't done much so far. You've read all the emails, replied to a few questions, had a meeting with John, wait - first IM-ed John and reminded him about the meeting... And now you're pinging

It's late evening and you're sitting in front of your computer trying to order pizza online. You're starving. A large salami one. Mmm... Order. Pay with credit card. Error while processing order (E3428) What the h...? Will I get the pizza? Did they get my order? Was my credit card charged?