I have just read " User Research is Overrated" by Jonathan Courtney over at AJ Smart and I feel compelled to respond. "Anyone hostile to research is probably benefiting from ignorance." - Erika Hall It seems obvious to state that those working in the realm of ' user experience' must put the needs of the user first and foremost.

Four years ago this week, we launched the first version of Niice (known internally as Vanilla Niice). We've come a long way since then, and Niice is now used by thousands of creative teams every day...

My goals for this UX study were to: Critically analyze problems in an existing app Back up my decisions and solutions with sound reasoning and data Communicate my thinking and design process Show, not just tell, my ability to do the above things Learn to identify the unsuspecting civilians most likely to be convinced into doing a usability test (and then bribe them to get them to spend 5-10 minutes with someone they've never met) Food delivery is arguably the most breakthrough idea anyone's ever had.

How to improve something that is already very good? Re-designing an existent product is not an easy task. Many people think when they hear about "re-design" as the process of making the product from scratch again, at least in design terms, but that's not always the best approach because you're taking huge risks.

There's drama behind every designed object. Design is the animating force behind brands, buildings and interfaces, and so an engrossing series that explains to a general audience what actually goes on behind the scenes was long overdue. Many designers hoped that Netflix's Abstract: The Art of Design (released Feb.